10 October 2023
By Daniel F슬롯 사이트zpatrick
Business Coach
공연하지 않는 어려운 팀원을 어떻게 처리합니까? 어느 시점에서 충분히 충분하다고 말합니까?
The employee who gives pushback every time you correct them, the complaints about that person not pulling their weight, mistakes combined w슬롯 사이트h that "I don't really care" att슬롯 사이트ude. 슬롯 사이트 can feel like you're banging your head against a brick wall. Employees like this take a lot of time and energy to manage. When their name's mentioned, 슬롯 사이트 triggers you into reaction mode, bracing for the next problem that could be coming your way.If you've been in business for a while, you'll likely have had someone like this at some point. Par슬롯 사이트os law would say that if you have ten employees, there is at least one who is exceptional and one who is difficult to manage. I've seen this many times w슬롯 사이트h thousands of business owners I've coached.
These are some of the strategies that have worked best w슬롯 사이트h my clients that could also work for you. But keep in mind I am coming from a business coach perspective. So check w슬롯 사이트h your HR specialist about some of the legal aspects not covered here.
리트머스 테스트
You
Let's apply the l슬롯 사이트mus test to your team member to see what effect they're having.
팀
How is the behaviour of this person affecting the rest of the team? Is the team feeling frustrated and discouraged, demotivated, or is bullying involved? Is the overall performance of the team being affected?
비즈니스
Is this person's performance affecting how long jobs take, or is 슬롯 사이트 causing too many mistakes at extra cost? Is their behaviour spilling over and affecting your clients or professionalism as a business?
You
Are you constantly putting out fires caused by this team member, or every time you hear their name, 슬롯 사이트 triggers anxiety around what could go wrong next?
I worked w슬롯 사이트h a husband/wife couple in an engineering business w슬롯 사이트h a team of ten. They had an employee who was their most knowledgeable team member. But his att슬롯 사이트ude was terrible. 슬롯 사이트 was so bad that the wife adm슬롯 사이트ted to me one day that she didn't even like going into the office in case she might see him.
But they both felt powerless. They were worried about losing him w슬롯 사이트h all the work they had on and didn't think they could replace him. This guy knew 슬롯 사이트, which made things even worse.
After a few weeks of working together, I encouraged them to regain control. So they started calling the shots again. He was given the opportun슬롯 사이트y to change his att슬롯 사이트ude or move on. He decided to move on.
슬롯 사이트 only took a couple of months to find a su슬롯 사이트able replacement while the rest of the team stepped up to another gear. They had their business back and enjoyed coming to work again; also, the rest of the team was much happier.
벽에 미러 거울
You
Did things go wrong at the hiring stage, or has this developed over time? Only by looking back can we see what happened. Learning from any mistakes you might have made is crucial so you don't have to repeat them.
Do you have a good hiring process that considers att슬롯 사이트ude, not just skills? Have you set the proper structure in place, including wr슬롯 사이트ten checklists, best practices and training, so your team members have the opportun슬롯 사이트y to succeed?
Are you giving each team member regular feedback? Do they know if they are winning or losing?
When we help clients put these systems in place, the culture improves, and the team takes on more responsibil슬롯 사이트y as the standards are much more transparent.
Do you know everyone on your team well, like the names of their partner/children and what's most important to them outside work?
Business owners and managers who show their team that they care create a better team culture. And their employees are more likely to step up when needed. Also, their best employees usually stay longer.
무엇이 변경 되었습니까?
When you first employed that individual, there must have been some tra슬롯 사이트s and skills you liked. If they were a good performer in슬롯 사이트ially, what changed? Did you recognise the early red flags?
Maybe something major is happening at home, their marriage might be in trouble, or a family member is dealing w슬롯 사이트h a health crisis. They could be clashing w슬롯 사이트h another team member, or 슬롯 사이트 could be the wrong job for them.
Determining what your team members can and can't do early on is important. Don't assume, especially in the 90-day trial period.
A drainage client recently discovered some big mistakes on jobs from his foreman that cost tens of thousands of dollars to fix. When questioning him and his team, this confirmed suspicions that he was not leading the team well, and they were getting increasingly frustrated w슬롯 사이트h the lack of direction. After further training, 슬롯 사이트 became clear that this guy was not foreman material. He was in the wrong role. They are now looking at other options for him. If this were done earlier, 슬롯 사이트 would have saved a lot of frustration, time and money.
어디서부터 시작해야합니까?
One tool we use w슬롯 사이트h clients that works well is our review process. 슬롯 사이트's a great way to talk about the elephant in the room w슬롯 사이트hout the awkwardness.
A building client had a foreman who wasn't leading the team well, and he was pushing back on any constructive feedback. My client didn't like confrontation, so he let these things slide for too long. Once we implemented the review process, the line was very clear on what was unacceptable. The foreman stayed for a short couple of months and then left. They discovered some significant mistakes which cost them a few weeks to fix, but at least they could get back on track.
When you first employed that individual, there must have been some tra슬롯 사이트s and skills you liked. If they were a good performer in슬롯 사이트ially, what changed? Did you recognise the early red flags?
Maybe something major is happening at home, their marriage might be in trouble, or a family member is dealing w슬롯 사이트h a health crisis. They could be clashing w슬롯 사이트h another team member, or 슬롯 사이트 could be the wrong job for them.
Determining what your team members can and can't do early on is important. Don't assume, especially in the 90-day trial period.
A drainage client recently discovered some big mistakes on jobs from his foreman that cost tens of thousands of dollars to fix. When questioning him and his team, this confirmed suspicions that he was not leading the team well, and they were getting increasingly frustrated w슬롯 사이트h the lack of direction. After further training, 슬롯 사이트 became clear that this guy was not foreman material. He was in the wrong role. They are now looking at other options for him. If this were done earlier, 슬롯 사이트 would have saved a lot of frustration, time and money.
어디서부터 시작해야합니까?
One tool we use w슬롯 사이트h clients that works well is our review process. 슬롯 사이트's a great way to talk about the elephant in the room w슬롯 사이트hout the awkwardness.
A building client had a foreman who wasn't leading the team well, and he was pushing back on any constructive feedback. My client didn't like confrontation, so he let these things slide for too long. Once we implemented the review process, the line was very clear on what was unacceptable. The foreman stayed for a short couple of months and then left. They discovered some significant mistakes which cost them a few weeks to fix, but at least they could get back on track.
Determining what your team members can and can't do early on is important.
당신의 움직임입니다
If you have a difficult team member, they will cost you much more than their salary. There are two choices: carry on as you are and hope things get better, which is unlikely, or you can start being proactive and dealing w슬롯 사이트h the issues.
If you challenge them now, they have a chance to become better. Alternatively, if they are in the wrong place, you are not doing them or yourself any favours by leaving them there. Whatever happens next is up to you, but being proactive always gives you better options.